Networks
Future ready, intelligent networks for critical environments.
Brockton Capital
Brockton Capital needed a partner of equal strength in the tech industry
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Client since
The challenge
Due to the highly sensitive nature of its business, the IT systems at Brockton Capital are critical to the smooth and secure running of its entire operation. Likewise, the ongoing support of its user community and infrastructure demands to be of a truly exceptional standard.
Brockton Capital were seeking a technology partner that not only had a proven track record in the financial services sector but also the capacity and capability to facilitate rapid operational growth.
After careful consideration, OryxAlign successfully won the tender to become the IT support partner of choice for Brockton Capital.
The solution
OryxAlign immediately set about successfully implementing a managed support framework that included a 24/7 service desk and an on-site engineering and support resource.
The on-site presence not only allowed for a dedicated focus on the user community at Brockton Capital but also enabled OryxAlign to gain an in-depth understanding of the business and operation and what it requires from a technology perspective to be successful and achieve the planned growth.
Most importantly, throughout the IT support partnership, OryxAlign has provided the user community with 100% infrastructure uptime, ensuring there is never any disruption to their working day.
To date, the OryxAlign project and engineering team has successfully delivered several infrastructure projects at Brockton Capital, the most recent being a Voice and virtual desktop infrastructure. The projects required a complete overhaul and refresh of these business-critical technology platforms, yet they were successfully delivered on time, on budget, and without any interruption to Brockton Capital’s day-to-day operations.
The benefits
- 100% infrastructure uptime and availability, with no disruption to the users' working day
- Improved user productivity as a result of a more responsive and accurately managed support structure
- A managed support framework that includes a 24/7 service desk and on-site engineering and support resource
- Infrastructure scalability to meet the demands of operational growth
- Successful delivery of several infrastructure projects that required a complete overhaul and refresh of business-critical technology platforms
- All projects are delivered on time, on budget, and without any interruption to their day-to-day operations
- A reduction in technology costs through the use of an outsourced support partnership
- Working with a forward-thinking support partner that is 100% committed to ensuring success through technology
"The service desk team at OryxAlign provides Brockton with a great 24/7 support service, remotely or onsite, and at any time of day. They understand the pressures and dynamics of a fast-paced operation like ours."
Brockton Capital - Alex Bailes, CTO