Networks
Future ready, intelligent networks for critical environments.
The Mailbox
The number one location in the Midlands for designer fashion, luxury home furnishings, and canal-side restaurants needed first-rate infrastructure support
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The challenge
An aging and inefficient infrastructure was causing increasing frustration and operational issues at The Mailbox. Critical business functions such as telephony were being affected by end-of-life and poorly managed Cisco infrastructure, which was proving to be a sizeable risk to the 24×7 operation. To add to the problems, there was a notable lack of proactive and responsive managed services, further frustrating the user community.
The solution
Following a competitive tender bid, OryxAlign was awarded the managed services and support contract for The Mailbox. First and foremost, we undertook a series of technical site and onboarding audits to take over the infrastructure support responsibilities, closely followed by the production of a technology roadmap and infrastructure refresh programme.
This comprehensive infrastructure refresh programme primarily focused on improving reliability and efficiency while mitigating risks from all critical business functions. A new server and desktop infrastructure was implemented, together with a new voice platform that enabled the business to increase efficiencies across various departments and the organisation as a whole.
An additional and most welcome outcome was peace of mind among the senior management team, safe in the knowledge that the new infrastructure delivered a highly available and proactively monitored environment.
To complement the new infrastructure, OryxAlign provided a 24×7 remote monitoring and management platform and a comprehensive managed services support partnership, including a dedicated on-site engineer.
The benefits
- A new server and desktop infrastructure, together with a new voice platform, increased efficiencies across the organisation
- A highly-available, resilient and efficient technology platform
- Improved user productivity as a result of a responsive managed support structure
- Improved communication and data flow across the operation
- 24×7 remote monitoring and management platform
“The IT support we receive from OryxAlign has been first-class. They provide 24/7 cover that gives us real peace of mind, but more importantly the service desk team are knowledgeable, approachable and speak in a non-technical language. A pleasure to deal with.”
The Mailbox - Kim Newton, Centre Administrator